F.A.Q

• When will I receive my order?

Orders are usually shipped from our warehouse within 2 business days. It will then take between 7 to 15 working days for yur item to arrive at your home
In busy periods, it may take up to 6 days before shipping. Our parcels circulate with Royal Mail, we do not work with relay points.

• Can I cancel my order?

If your order has not been shipped out yet, you can submit a request to cancel your order. To submit a request, please send us a message to contact@4seasonsfamily.com

Unfortunately, we can't cancel your order if it has already been shipped out. 

• How can I track my order?

All our shipping services include tracking information. After your order has been shipped from our warehouse, you will receive an email containing your tracking information. You can track your order by either clicking on the link provided to you via email or by visiting the "Track Your Order page" on our website.

PLEASE NOTE: After a tracking number is issued, it can take a few days for the carrier to update the tracking information. If you cannot see the tracking info immediately, please check again after 1-3 days. 

•  What if I made a mistake in my shipping address?

If there is an error with your address, please contact us via at contact@4seasonsfamily.com and we will endeavor to amend it. However due the fast processing times of our warehouse, your order might have been already shipped.

In this case, keep tracking your package regularly until it reaches your country's local postal service. Then contact them and provide them with your Tracking Number and shipping information and request to have your package held for pick up instead of being delivered to the incorrect address.

In the event that an item is deemed deliverable as a result of incorrect shipping address, the courier would often return the package to the sender. In this situation, we would contact the customer upon receiving the returned goods and offer the option to either re-ship the items to the correct address or cancel the order. Additional shipping or administrative charges will apply.

•  What if I'm not satisfied with my shopping after I receive the order?

While we do not accept refunds if you change your mind after shopping, we do offer refunds or replacements if the items you purchased from us are either damaged, defective or not what you ordered. If any of these conditions pertain to you, please contact us within 48 hours since the receipt of the package and we will get in touch to resolve the issue.

For more information about our refund policy, please visit our Refund Policy page.

• The item I received is broken/defective

Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case or in the case of design defect, please contact us at contact@4seasonsfamily.com

• Is my information secure ?

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed
altered or inappropriately destroyed.

If you provide us with your credit card infrmation, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional
standards that are generally accepted by the industry.